I will first assess the problem, by gathering information from the client and verifying the problem. I'll try quick fixes first. If the problem is more complex, I'll run diagnostics, systematically isolate the fault, and research as necessary. Then I can solve the problem, verify that the repair is successful, and inform you of the problem and the solution. In many cases, I can solve the problem remotely.

I will set up your new Mac, install memory or storage upgrades, install new peripherals and do basic repairs.

I work primarily with businesses, helping them be more productive and profitable. I also work with individuals who need maintenance or troubleshooting, and with Windows users curious about Macs.

If you need to upgrade hardware or software, if you need a solution but are not sure how to achiev it... I can help you.

If you need to make a purchase, I'll help you find the vendor who will give you the best combination of price, service and reliability for your situation.

I always try to leave a client knowing a little more about how to use their Mac more effectively. A bit of training and tutoring will increase productivity... saving a minute an hour can save 30+ hours a year! Can you use the extra time?

I've been building web sites for more than 15 years, and work closely with clients to create a "face" for their organization or business that best reflects their personality, while making functionality a priority.